Late final week Cellements introduced it could be quickly closing.
In a message posted on their web site, the Cellements suggested it was
compelled to quickly shut down all enterprise associated actions on account of our new software program supplier, Naxum, not having the ability to reside as much as their promise and ship a useful platform.
Naxum claims “there are certainly two sides to each story.”
Following a advice, Cellements entered right into a contract with Naxum in mid 2019.
Since then Cellements alleges they’ve been supplied with “non-functional software program”, which Nexum is demanding “full month-to-month funds” for.
Guarantees had been made. We paid in full. And we had been lied to.
-Transactions didn’t work.
-Autoships didn’t work.
-Password restoration didn’t work, so companions couldn’t get entry.
-Store couldn’t deal with currencies.
-Store couldn’t monitor customers precisely.
-Receipts didn’t present the right foreign money.
-There was no cohesive branding.
-Software program e-mail messages comprise different model names.
The listing by no means ended.
Worst of all, when one thing was “mounted”, the repair within the majority of circumstances solely created new points, as a result of it nonetheless didn’t perform or show as anticipated.
Cellements states they’ve reported “over 60 points”, with a further “20 or so minor points” left unreported.
Straight blaming Naxum CEO Ben Dixon (proper), Cellements claims to have given Naxum “5 separate alternatives to bail out from the deal early.”
He declined each single time. Which means that this was a deliberate con.
Primarily based on their expertise, Cellements concludes;
– Ben Dixon, CEO Naxum has knowingly deceived Cellements and our companions.
– The group at Naxum is dysfunctional, unable to grasp directives and ship what’s promised.
– The processes at Naxum don’t comply with any wise mission administration principals.
– The programming procedures don’t comply with any acknowledged requirements guaranteeing high quality. Every little thing is coded web page by web page foundation.
– The core values posted at Naxums web site are full fabrication to lure future prospects right into a false sense of safety, supplemented by Ben Dixons fixed bombardment of superlatives.
Consequently, Cellements is quickly closed till they will discover an alternate software program supplier.
Naxum markets itself as a software program vendor offering fee monitoring, advertising programs, and cellular purposes options.
In a response printed on Naxum’s web site, Ben Dixon dismissed Cellements’ claims as defamation.
Anders Karlsson has posted a collection of allegations on-line and defamation claims in the direction of the NaXum group and myself personally as CEO, so we’ve determined to publicly share the communication from Anders to our workers for the general public’s overview.
In response to a supplied timeline, Cellements agreed to pay $83,350 in setup prices after which $180,000 yearly for Naxum’s Unify platform.
The contract was signed on Might tenth, 2019. Naxum claims that fee ceased from August.
On September 4th, 2019, Naxum knowledgeable “Cellements that their platform might be placed on maintain till fee is made.”
On September sixth, Cellements founder and CEO Anders Karlsson (proper) knowledgeable Naxum “he (was) closing up the corporate and that the mission is not going to proceed”.
Naxum ceased engaged on Cellements’ mission.
On October fifth Karlsson wrote again to Naxum, providing to pay 10K month-to-month.
Naxum claims a brand new month-to-month fee construction was negotiated and executed on October twenty third. Naxum resumed work on Cellements’ mission.
On November eleventh Karlsson knowledgeable Naxum he couldn’t pay. As soon as once more Naxum suspended work on Cellements’ mission.
On November twentieth Karlsson requested Naxum
if our group will void late charges on his agreed funds and redo the finance construction once more.
Naxum agreed and acquired a partial fee. The corporate claims that from December 2019 to February 2020, it
comply with(ed) up over 15 occasions to attach on re-activating the mission and getting funds again on monitor.
Karlsson reached out Naxum on March 2nd, requesting new fee phrases.
Naxum agreed, a primary fee was made on March eleventh and work resumed on Cellements’ software program mission.
After a testing interval, on August third Karlsson signed
the launch launch doc confirming that each one modules and necessities from the contract are full to his expectations.
The platform went reside on August sixth.
On August sixteenth, Naxum invoiced Cellements for $1332.50 as beforehand agreed.
Karlsson responded to the bill through WhatsApp;
All through the remainder of August the connection between Cellements and Naxum continued to say no.
On August twenty fourth, Karlsson threatened to “destroy Naxum”.
On August twenty sixth Cellements introduced it was quickly closing down, and posted the beforehand referenced discover on their webpage.
Naxum claims that finally, Cellements software program answer continues to be accessible and on-line.
Ben Dixon claims any delays in software program growth had been a results of Cellements being unable to pay invoices, as per agreed upon fee phrases.
Dixon claims Cellements and Karlsson owe Naxum “$180,000 in ongoing charges”.
The crass communication, reliance on intimidation with threats, and chaotic power all level to a deeper more difficult bother within the Cellements dwelling.
The communication exhibits a deep insecurity that revolves round Cellements workers wanting to seem to the general public as a effectively funded direct gross sales firm, the place in reality they’re making an attempt to flee their commitments to the distributors that delivered the work for his or her platforms to exist.
Pending any updates, keep tuned…