Awakend has introduced it’ll ship out substitute Zenith after figuring out solubility points with its capsules.
In a company webinar held earlier right now, Awakend co-founder Rodney James claims the problem was found following suggestions from distributors.
[10:37] We take your suggestions very severely. And now we have gotten again some suggestions on the Zenith product that has involved us.
That folks have mentioned, “Hey I’m taking the product and passing it entire. The capsule’s not disintegrating.”
We took that suggestions to our producers and so they offered us … testing outcomes, exhibiting us that these capsules did disintegrate throughout the acceptable period of time and met the testing protocols.
We took that data and went out and did troubleshooting with completely different groups. And we continued to get sufficient suggestions that it… y’know what? Our spidey senses went off and we mentioned, “I believe we have to do our personal third-party testing at an authorized lab.”
And so we despatched that out and we obtained these outcomes late Monday night time of this week. (The outcomes confirmed) that in truth the capsules didn’t meet the usual. They weren’t disintegrating in the right amount of time.
And so now we have been working behind the scenes to develop one thing that’s per the general mission of Awakend.
On account of Zenith’s capsule solubility points, James went on to announce Awakend can be changing Zenith shipped out to distributors and prospects.
[12:05] For the reason that product didn’t meet the testing protocols, we shall be doing a product substitute program for everybody that has bought the product.
There’s no must return the product. There’s no must get an RMA. There’s no must contact buyer assist.
Anybody that has bought Zenith shall be getting a substitute product.
[12:45] Anyone that has moreover returned the product, so we’ve had fairly a couple of folks that have already returned, we’ll be delivery these individuals out one further bottle totally free as a “win again” marketing campaign.
James’s spouse goes on to state Awakend has switched its capsule producer. New Zenith is predicted to hit their warehouse in February.
Awakend purportedly stopped delivery its unique faulty Zenith on Monday.
Exterior of Awakend’s present controversies, I can’t fault their plan of motion. Changing defective product for gratis to the patron is the appropriate factor to do.
Offering prospects and distributors who returned product with a free bottle is, albeit motivated by advertising, an incredible transfer.
Awakend is at the moment in a patent dispute over Zenith’s unique meant Trisynex formulation. Within the meantime, Awakend is delivery Zenith with a Celadrin-based formulation.
The Trisynex patent dispute is predicted to be resolved at trial, kicking off on March twenty eighth, 2023.